The Elements of User Experience – great overview of the breadth and depth of the concerns of user experience and our process.Subject to Change – great summary of our field’s view of the value of design-driven product and service developmentSketching User Experiences – the importance of visualizing our ideas throughout the software development lifecycleObserving the User Experience: A Practitioner’s Guide to User Research – great methods for your toolkit, like user interviews, contextual inquiry, usability testing, and card sorting.Design Is How It Works: How the Smartest Companies Turn Products into Icons – case studies in applying design holistically to companies, products and servicesDesign of Business – highlights how organizations can use design thinking for a competitive advantage;The Experience Economy – this book is over 10 years old but still very current. It’s about staging experiences that are focused on people.

via What a BA should know about the UX profession: Interview with Patrick Quattlebaum.